Earlier this week, Facebook got handed a lawsuit from a man whom it claims is a spammer. The accused David Fagin, an AOL News Writer and musician, decided to make his story public after uncovering, what he considers to be, an even greater problem from the social giant.
When he tried to connect with Facebook and defend himself, he found that the company does not have any customer support. He believes this is a very big problem for a company of Facebook’s magnitude, especially given the fact that its users range from all ages.
“This is a problem that, if it’s ignored, it’s not going to get better; it’s going to get worse,” he said.
As a result, Fagin has filed a lawsuit against Facebook for $1. Since the value is so low, it’s obvious that the principle of the matter is his bigger objective. He told WebProNews that he would like to raise enough awareness to ensure that the government would somehow require Facebook to incorporate customer support.
For anyone that has had a similar experience on Facebook, Fagin asks that they email him.
Update: Fagin has also created a Facebook group as part of his initiative.